How to Choose the Right MSP: 7 Questions to Ask Before You Sign

Choosing the right Managed Service Provider (MSP) is one of the most critical decisions your business can make. Whether you're a growing startup or an established enterprise, your MSP will be responsible for keeping your IT systems secure, efficient, and future-ready.

But not all MSPs are created equal.

Before you sign a contract, ask these 7 essential questions to ensure you're partnering with a provider who truly understands your business needs.

1. What’s Your Experience in My Industry?

Your MSP should understand the unique challenges and compliance requirements of your sector—whether it's healthcare, finance, manufacturing, or education. Ask for case studies or client references in your industry.

✅ Why it matters: Industry-specific experience means faster problem-solving and better strategic guidance.

2. How Do You Handle Cybersecurity and Compliance?

Security isn’t optional. Your MSP should offer proactive monitoring, threat detection, and compliance support for regulations like HIPAA, GDPR, or SOC 2.

✅ Look for: 24/7 monitoring, endpoint protection, and regular security audits.

3. What’s Included in Your SLA (Service Level Agreement)?

A strong SLA outlines response times, uptime guarantees, and escalation procedures. Make sure it’s clear, measurable, and tailored to your business needs.

✅ Tip: Ask what happens if they don’t meet SLA targets.

4. How Do You Support Remote and Hybrid Workforces?

With remote work here to stay, your MSP should offer secure VPNs, cloud-based collaboration tools, and remote device management.

✅ Ask: How do you ensure secure access for remote employees?

5. What’s Your Approach to Scalability and Growth?

Your MSP should grow with you. Ask how they handle onboarding new users, expanding infrastructure, and integrating new technologies.

✅ Bonus: Do they offer strategic IT consulting or digital transformation services?

6. How Do You Communicate and Report Performance?

Transparency is key. Your MSP should provide regular reports on system health, security incidents, and performance metrics.

✅ Ask for sample reports and communication protocols.

7. What Makes You Different from Other MSPs?

This is your chance to hear their value proposition. Whether it’s customer service, innovation, or specialized expertise—make sure it aligns with your priorities.

✅ Tip: Ask for a free consultation or IT assessment.

Ready to Ask These Questions?

At Moser Core Technology Services, we welcome these conversations. We believe that choosing an MSP should be about trust, transparency, and long-term partnership.

👉 Visit CoreTech.ms and contact us today to ask these 7 questions—and discover why we should be your next MSP.